We require 48 hours’ notice of an appointment cancellation (for both treatment and consultation appointment slots).

Treatment Appointment Slots

We will ask you for a £50 deposit to be paid at the point of booking through the website? Unfortunately we do not accept cheques. If you are unable to pay this when you first book, the appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

You can put the deposit towards the cost of your treatment at your appointment. If you are not suitable for the treatment at the consultation, the deposit will be refunded. This can take up to 10 working days to be credited back to your card.

If you need to cancel or rearrange your appointment slot, the deposit can be refunded upon request as long as you give us 48 hours’ notice.

Refusal of Treatments

We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.

Please note that we do not provide treatments for anyone aged under 18 years.

Complaints

RefineUK takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

Children

Our clinic has not been designed with children in mind, so we would prefer that you do not bring children to your appointment. However, if it cannot be avoided, please bring another responsible adult along with you to look after any children aged 12 or under.

Children are not allowed in clinic rooms at all, and cannot be left alone in any other areas of the clinic. Thank you for your understanding.

Consenting to Treatment

Following your consultation and prior to treatment being undertaken, you will be asked to read and sign a consent form.

This form is not just a formality – it’s a record of you deciding to proceed with a procedure having considered the potential positive and negative outcomes and medical risks listed on the form and the impact they may have on your wellbeing.

Photography

Before and after photographs must be taken as part of the consultation documentation process. These will be taken for the purposes of the documentation only. We will ask you specifically if you are happy for any of the photos to be used for social media purposes. Under no circumstances will photos be used elsewhere with out your consent.

Refunds Policy

As explained on our consent form, clients will be expected to pay for additional treatment if the original treatment does not achieve the desired look. Results cannot be guaranteed and the treatment of side effects and complications is included in the cost of the procedure. Therefore no refunds can be given due to any of the above occurring.